The problems we start from
Claim rejections
Inconsistent rules and the same missing document, claim after claim.
Rising claims cost
Overcharging and networks no single claim reveals.
Slow motor claims
Estimates checked from zero; customers waiting for a call.
Phone queues
Customers waiting minutes to ask what an agent could answer at once.
Licences and time zones
Work that cannot cross a region until the right licence is held, and offices that close before others open.
Regulatory change
Circulars mapped to controls by hand, under a deadline.
What your insurance Brain would keep
Not just records: the decisions behind them, with their reasons and outcomes, so every agent and every new colleague starts from experience.
- what the same repair cost on the same model at the same garage
- why this hospital's claims were rejected before
- last year's investigation: the network, the pattern, the evidence that held
- why last year's price was set for this group
Six agents, each with an owner
Each badge shows the agent's autonomy (L0–L3 autonomy levels). The hand-written line is who decides.
Claim Quality
L2Checks eligibility, benefit, authorisation, coding and tariff.
Fraud & Waste
L1Links claims and ranks a suspicious network.
Motor Claims
L2Checks the estimate against benchmarks and drafts a fair offer.
Underwriting
L1Builds the risk file and flags technical-rate gaps.
Customer Service
L3Answers status questions at any hour, in Arabic, English or French.
Regulatory Intelligence
L1Maps a circular to controls and prepares evidence.
An insurance day, hour by hour
Fourteen overnight accidents; one estimate far above the usual.
1,200 hospital claims checked; one held with its reason.
Three clinics, one procedure, the same members: ranked for investigators.
A renewal below the technical rate is flagged with the loss history.
A new circular mapped to controls, owners and evidence.
Illustrative scenario: the hours and details show how the agents would work; they are not results.
Evidence, agreed with Finance
Each agent's effect goes to a benefits ledger that Finance owns, against a baseline agreed before the pilot starts.
No agent prices, settles, accuses or signs off. Claims go only to people licensed for that region.
Pick one process. See what your Brain would remember.
A 30-minute call: we map one process with you, where its decisions and their reasons live today, and what an agent could safely take on.